Privacy Policy

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We, Huntingdon Osteopathy and Complementary Health, are committed to protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you via our website.

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You may opt out of receiving information from us at any time by email, telephone or post.

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E mail : enquiries@huntsosteo.co.uk

Telephone: 01480 399607

Post: 10 St Peters Road, Huntingdon, PE29 7AA

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Huntingdon Osteopathy decides how your personal data is processed and for what purposes.

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Purpose of Privacy Notice

The processing of personal data is governed by the General Data Protection Regulation 2016/679 (the GDPR). This legislation will replace current data privacy law, giving more rights to you as an individual and more obligations to organisations holding your personal data.

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One of these rights is a right to be informed, which means we have to give you even more information than we do now about the way in which we use, share and store your personal information.

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This means that we will be publishing a new privacy notice, so you can access this information, along with information about the increased rights you have in relation to the information we hold on you and the legal basis on which we are using it. This new privacy notice comes into effect on 25 May 2018.

 

Whose information does this privacy notice apply to?

This privacy notice applies to information we collect from:

 

• Patients

• Prospective patients

• Former patients

• Visitors to our website

• Job applicants and our current and former employees

 

What is personal data?

Personal data relates to a living individual who can be identified from that data. Identification can be by information alone or in conjunction with any other information in the data controller's possession or likely to come into such possession. Examples of personal data we hold about you include your contact and appointment details.

 

Special category data is a sub-category of personal data. Data concerning health, lifestyle, and home life may be held about you in your patient notes and form part of the diagnosis and influence upon your well-being.

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How do we process your personal data?

We comply with our obligation under the GDPR by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure and by ensuring that appropriate technical measures are in place to protect personal data. We use your personal data for the purposes set out below.

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• We use your name, telephone number and email address to make and rearrange appointments. We are unable to send or receive encrypted emails, so you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send us is within the bounds of the law.

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• We use your name, address, telephone number and email address, only if we have your explicit consent, to send you marketing materials.

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• We keep a permanent attendance register which records all appointments for patients attending our clinic to keep a record of when you were treated for our tax purposes and to secure potential evidence in the event of a criminal prosecution, civil litigation, insurance claim or complaint to regulatory bodies.

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• We may use your date of birth to help identify patients with the same name to avoid mistakes being made as to safe and appropriate treatment, for identification purposes if referring a patient to another health practitioner, and for identification purposes if writing to a registered medical practitioner so that they correctly identify the patient.

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• We use your presenting complaint, symptoms and medical/family history reported by you for the purposes of making a full diagnosis, formulating treatment strategy and treatment planning.

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• We use our clinical findings about your health and wellbeing for making a full diagnosis, and formulating a treatment strategy and treatment planning.

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• We use your GP's name and address only in the event that we need to contact your GP and we will obtain your written consent before doing so. We may pass on this information to the medical authorities in the case of an emergency.

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• We keep a record of any treatment given and details of progress of your case, to enable us to: review the diagnosis, treatment strategy and planning; and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint.

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• We record and use any information and advice that we have given, especially when referring patients to any other health professional, to help you to receive the most appropriate treatment and to secure evidence in the event of criminal proceedings, civil litigation, an insurance claim or complaint.

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• We keep accident records for any patients, visitors or staff who are involved in accidents at our clinic in accordance with UK Health and Safety legislation including the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) to comply with the law and to secure evidence in the event of criminal proceeding, civil litigation, an insurance claim or complaint.

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• Where relevant we maintain records of the patient's consent to treatment, or the consent of their next-of-kin in order to be able to prove that the patient (and/or patient/guardian/next-of-kin) has given informed consent to treatment to secure evidence in the event of a civil claim, criminal prosecution, insurance claim or complaint.

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• When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

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• We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We usually have to disclose the complainant's identity to whoever the complaint is about. If a complainant doesn't want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

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• We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the 'need to know' principle.

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• Where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.